The food came and it wasn't bad. However, the service was really slow. We sat down at 8:45 pm, the main courses didn't come until around 10pm and we didn't finish till about 11pm. The service was really odd, definitely not up to par compared to other Shangri-la's.
One of the servers were incredibly rude. A diner ordered shortribs and the server brought out a snapper instead and insisted that it's what he ordered!!! I was quite surprised to hear that. We also waited quite a while for the dessert and when we followed up, the server wanted to remind us with some attitude that the kitchen was doing 17 INDIVIDUAL Cakes. I can do 17 cakes in minutes!!!
Then there was this guy, I think he might have been the manager who was really nice yet also odd. He was very playful and entertaining. One of the dessert plates that was served said "Happy Birthday", yet we didn't request for it or say anything, but he just laughed and jokingly started singing the happy birthday song. Up to now, we don't know if it was a joke or a mistake.
At least the food was pretty good, but far from amazing. The pea soup tasted fresh.
I had the truffle and fontina cheese pizza for the main course and it was tasty. Everyone seemed to be happy with the other main courses as well.
The dessert was a little disappointing. It didn't really come warm and I didn't like the texture of the ice cream.
Overall, the service was definitely not worht 18%, but everyone liked the food. Although, I don't think we'll be itching to come back anytime soon.
That was really rude of the server! unbelievable! I wouldn't go back there either if the food wasn't great and the service terrible.
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